From an incoming message to a resolved conversation.
No jargon, no black boxes. Here's the journey a customer message takes when Whisprr is handling it.
- 1
A customer sends a message
Whether it's 9am or 2am, the message reaches Whisprr in seconds. No phone sitting on a shelf, no missed notifications. WhatsApp is the primary channel today, with additional integrations available depending on your setup.
- 2
Whisprr identifies the customer
The phone number is matched to any known context: a recent booking, a saved profile, an ongoing conversation. The AI knows who it's talking to before it replies.
- 3
The AI understands the request
Natural language, in the customer's own words. Whisprr figures out what they actually want (a question, a booking, a complaint, a request) and reads any relevant history before answering.
- 4
The AI responds, or completes the workflow
For routine questions, Whisprr replies directly. For requests that need action, it runs the workflow behind the scenes: gathering details, confirming information, or triggering an internal step.
- 5
Important conversations are escalated
Anything sensitive, unclear or urgent is flagged to your team, with a reason attached. Your staff see exactly why the AI stepped back.
- 6
Staff can take over from the dashboard
One click and the AI stops replying. A team member types the response themselves. The customer never sees the seam.
- 7
The AI resumes when the human hands back
Once the human moment is over, the thread returns to AI. The conversation continues naturally, with all the earlier context intact.